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Cookie Policy

These Terms & Conditions are applicable to any use of the store on the website realgorillaseeds.com (The Website), as well as any services available on the Website and to any and all offers, orders and agreements connected therewith Real Gorilla Seeds (“The Company”).

If you do not agree with these terms & conditions, you may not order any products on The Website or in any other way use The Website.

General Terms

1. You must be at least 18 years old to order from The Website.

2. You agree that the use of The Website is at your sole risk.

3. The Company cannot be held responsible for the actions of persons who purchase its Cannabis seeds. The Company can sell you cannabis seeds legally for the use of fishing bait additives or as luxury bird food or as souvenirs. Or you may purchase to store, in case the law changes.

4. For your own protection we advise you to inquire about and comply with all local laws and international laws governing the purchase of cannabis seeds in your part of the world. In many countries, it is illegal to germinate these seeds. By ordering you confirm that you checked your local and international law and it is safe for you to buy and receive cannabis seeds and that the responsibility for that decision rests solely upon you. As The Company’s customer, you are prohibited from distributing seeds bought from The Company to countries where possession of and/or trafficking of Cannabis seeds is illegal.

5. We cannot, and will not discuss germination/yields/THC levels (etc.) of seeds, as it is ILLEGAL to germinate seeds in the United Kingdom and we cannot be seen to be promoting this. Unfortunately, emails may be ignored and remain unanswered if questions relate to the above and you may be refused a sale should you persist in requesting further information.

6. The Company reserves the right to restrict the access to or sale of certain products depending on the delivery country.

Shopping with Real Gorilla Seeds

1. The Website will require certain information from you if you want to order from The Company.

2. When you place an order, we may ask you for certain information (for example your name, phone number, postal address, email address, card billing name and address). This information will be kept securely and may be used to:

  • Process your order.
  • Help fraud prevention.
  • Open and run your account.

We will never collect sensitive information about you without your agreement.

3. You have to ensure to provide true, accurate, current and complete information about yourself. You are prohibited from creating an account using the name or email address of another person or company. You are fully responsible and liable for all activities that occur within your Account. You agree to notify The Company immediately of any unauthorised use of your Account or any other breach of security. The Company cannot be held responsible for any loss or damage arising from your failure to comply with these terms.

4. If you place an order online, you will automatically receive an email to confirm receipt of your order.

5. Orders are normally processed between 8.30 am and 4.30 pm Monday – Friday UK time. The Company endeavours to process and ship all orders within 3 business days of receiving payment.

Price, Availability and Promotional Items

1. The prices on our website include V.A.T.

2. We always try to make sure that all prices on our website are accurate but errors may occur. We will inform you as soon as possible using the contact details you have provided if we discover any error in pricing of the products you have purchased. You will then have an option to cancel the order or reconfirm your order at the correct price. If we were unable to reach you or you did not get back to us in 10 business days we will cancel your order.

3. We try to keep our stock up to date but we cannot guarantee that any particular product will always be available. Should we run out of a product and we can’t complete your order, we will contact you straight away, either by email or by telephone. If you can’t wait for your items to arrive, you can choose an alternative to replace the out of stock product, to the same value or more, (this may require an additional payment) so your order is shipped immediately and isn’t delayed any further. If there is no over product that you would like to exchange it for, we will offer you a refund on the out of stock item.

4. Please make sure all promotional items your order qualifies for are in the shopping cart before checking out. Please contact us if there is any issue.

5. Please be aware that the freebies and/or promotional items may change due to stock availability. We will try to keep these the same or as close to the original item as possible, but sometimes this is out of our control.

6. We can remove any promotional item/s with no given notice.

7. We cannot reserve any stock unless the payment has been received. This includes postal/cash payments and bank wire transfers. If you make an order and send payment through the post or choose another payment method that is not instant we cannot guarantee you will receive the desired items as they may go out of stock by the time the payment reaches us. We cannot guarantee stock due to volume of orders that are made and unpaid for.

Delivery/Shipping

1. It is customer’s responsibility to enter the address correctly. Please do not use bogus or false names as your postal service may not recognise it and therefore not deliver your parcel or will refuse to give it to you in case you need to collect it from the mail services. By ordering, you confirm that your delivery and billing names and addresses are correct.

2. The Company offers “Royal Mail 1st Class” and “Special Delivery” shipping to all UK based orders.

3. The Company offers “International Shipping” to all orders outside of the UK.

4. If you are ordering within the UK please let us know if you have not received your order in 15 business days after the dispatch date.

5. If you are ordering from outside the UK and you do not receive your goods within 21 business days (excluding weekends), then please contact us. Once you have done so, we will make enquires with the relevant postal service, to try and track down your shipment. However if we are unsuccessful then we cannot be held responsible for the mail services and your quarrel is with them.

6. If the parcel has been deemed as “undeliverable as addressed/unable to forward/unclaimed/moved” with the mail services, we will have to wait for the parcel to be returned to us. If and when it gets back to us we will contact you via email (if email address has not been provided we will call the phone number you have given). The postage cost has to be paid if you want us to reship the returned to us parcel.

We cannot be held responsible if the parcel is not returned back to us or held at customs.

Payment Methods

1. We accept all major credit/debit cards. Our online store has SSL encryption making it a very safe place to enter your details. We do not hold any records of customer’s credit/debit card details and all other customer’s information remains highly confidential.

2. If paying by card you must enter the invoice/billing address in the billing section and then your delivery name and the address in the delivery details. We also advise to call the card company to register the card and tell them you are purchasing overseas so they can activate it for an international use. We do not accept cards that are not registered for international use if you are ordering outside of the UK.

3. We accept bank/wire transfers. The details for the payment are provided via email after the completion of the checkout with the Bank Transfer payment method. We accept UK and international bank transfers.

4. The Company is based in the UK and we will charge in British Pounds. The final amount in your currency depends on the exchange rate, any further charges incurred will be a bank currency conversion fee that your bank may take for the exchange of the currency.

5. The Company reserve the right to cancel any order made that we believe to be fraudulent. Please ensure you provide us with the correct card billing address and contact details in the event we will need to contact you for this reason.

6. The Company does not store card details.

Returns, Refunds and Cancellations

1. We accept returns within 14 days after delivery.

2. If you require seeds to be returned then they have to be completely unopened and also be in the original packaging. Any free gifts or items that were included with the purchase must also be returned.

3. Please pay the return postage and send the items back by recorded delivery so you have a proof of postage. Please include the order number and your contact details.

4. We will make the refund within 7 days or earlier once we have inspected the returned item. We will contact you via email if we need any additional information to issue a refund.

5. If you receive a product from us that has been damaged during transit please contact us via email or the contact form within 48 hours after the package was delivered. You will need to email us with a clear picture of the damaged product and quote your order number. Once we have received the pictures and examined them we will arrange for a replacement to be sent out to you. You may be required to send the item back to us, we will refund the return postage cost to you in this case.

6. Please keep all packaging that your order arrives in/with in case there is a problem with your shipment. We urge that you do this so we can help rectify the issue.

7. The shipping cost is non-refundable unless you are returning a faulty product, error was made by us or a damaged product was received.

8. You can cancel your order before it was shipped. Should you wish your order to be cancelled please contact us immediately. We cannot guarantee we will be able to stop the order before it was shipped as the email may be read after the order was dispatched.

9 If you request a refund it will be processed on to the same card that was used to pay for the order. The refund may take up to 15 business days to be processed.

If you paid for your order by bank wire transfer, we will need your details for the bank account in order to refund the payment to you.

We do not take a responsibility and do not cover any extra charges and/or fees, and/or the exchange rate fluctuation that are incurred when processing the refund if the order is cancelled at the customer’s request.

10. We do not offer the refunds for cash payments. A store credit can be issued should you wish to cancel the order.

11. We will not replace any products/process any claims 3 months after the order date.

Other

1. Should you wish your account to be deleted from our system please contact us via email or our contact form.

2. Your account can be deleted from our system with no notice.